What the product does
When a listing is suspended, it is removed from the ranking at once. Remaining protection time is forfeited. Credits already spent on that occupancy are not automatically returned. Purchase records and the credit ledger stay intact.
Restoring a listing later does not restore the old position, the forfeited time, the purchase, or the credits.
What is purchased
A completed Ranking or Battle purchase buys promotional exposure for a stated length of time. No audience size, click count or business result is promised. Unused Credits remain available to spend on FIRST FOR NOW services until they are used. Already completed services are not unused Credits.
Battle outcome is not a failed service
The paid Battle service is the promotional exposure, not winning. Losing by vote alone does not mean the purchased service failed. If a Battle does not validly begin, the reserved Credit is released. Qualifying technical or integrity failures use the existing restore path.
Cancellations
A scheduled Battle may be cancelled by a participant before T−15. The reserved Credit is then released and the Battle service does not begin. After that lock, voluntary cancellation is not available in the product.
A completed TAKE, HOLD or LOCK purchase starts the paid Ranking placement immediately. There is no in-product cancellation of remaining protection time after that purchase has completed. Spotlight is the campaign shown during exposure; changing or withdrawing a campaign does not by itself cancel already-purchased Ranking time.
Payment and service disputes
Write to FIRST FOR NOW about a payment issue, a service issue, a refund request or a dispute. FIRST FOR NOW handles that customer-support relationship.
Your 14-day withdrawal right
If you are a consumer, you generally have 14 days to withdraw from a distance contract with FIRST FOR NOW. The period starts the day after the contract is concluded — for a Credit top-up, the day after that purchase; for a Ranking or Battle service, the day after that service is contracted. You do not have to give a reason.
Withdraw by an unequivocal written statement. Email hello@firstfornow.com. A clear email is enough. You may use the model text below, but you do not have to. FIRST FOR NOW has not received a withdrawal until that email arrives.
Buying Credits does not start Ranking time or Battle and does not require you to give up the withdrawal right. If you want a paid promotional service — TAKE, HOLD, LOCK or a Battle Challenge — to start immediately during the 14 days, you must expressly request that immediate start. You also acknowledge that once FIRST FOR NOW has fully performed that service, you lose the right to withdraw from that completed service. Asking for immediate start is not the same as the service already being finished.
If you withdraw while a paid time-based service is still incomplete, FIRST FOR NOW will treat the part already provided proportionally. The facts used for that later treatment are the contracted duration, the contracted Credit price, when the service actually started, and when it ended or was still running. Completed services are not unused Credits. FIRST FOR NOW does not automatically reverse a completed purchase in the product.
For a consumer Credit purchase within the 14-day period, unused purchased Credits may be refunded to the original payment method where that applies. Refunded unused Credits are removed from the wallet. There is no voluntary cash-out outside a statutory or refund right. Credits do not expire at launch. Spending Credits starts a separate FIRST FOR NOW service with the immediate-performance rules above.
Mandatory consumer rights always prevail. FIRST FOR NOW does not say “no refunds” or “all sales final”. If FIRST FOR NOW fails to provide a paid service because of its own failure, that service is not treated as completed merely because you asked it to start. Losing a Battle by vote is not a failed service: the purchased Battle service is the promotional exposure.
Model withdrawal text
You may copy this text into an email. Using it is optional. A clear statement that you wish to withdraw is enough.
Name:
Account email:
Order, top-up or service reference (if you have one):
Contract or service:
Date:
I hereby withdraw from the contract for the service identified above.
This is a model only. You can write your own unequivocal email instead.
What the law may still require
The rule above is about automatic platform behaviour. It is not a waiver of rights that applicable law gives you. Where a refund, chargeback or other remedy is required by law, that requirement stands.
Mandatory statutory rights always prevail over this operational description.
Payments are not open
Live card payments are disabled. There is no public way to buy credits on a production deployment, and there is no signup bonus. The withdrawal rules below are the current consumer policy. They do not open checkout.
Contact
Questions about this policy: hello@firstfornow.com.